Requirements in Convergys @ BANGALORE

Job Role: Tech Support Engineers

Job Summary :

We are pleased to inform you that NRI INSTITUTE OF TECHNOLOGY is organizing OFF Campus interviews of CONVERGYS(MICROSOFT PROCESS), Bangalore on Tuesday, 12,JUNE, 2012 from 08.30am onwards. Hence you are requested to inform this to your IV B.Tech students of all branches and MCA of 2010,2011,2012 

Details: 

Name of the company: CONVERGYS, Bangalore .

Designation: Tech Support Engineers

Package: Rs.1.9 Lac per Annum+ transport +

Eligibility Criteria: IV B.Tech students of all branches and MCA 2010,2011,2012

JOB LOCATION : BANGALORE

SPOT OFFER AND IMMEDIATE JOINING

Selection process: 

1.Group discussion

2.online test

3.Written test 

4.operational round

5.voice ascent round

6. HR AND OFFERS

Candidates who are interested to participate may contact T&P C ELL ARE DIRECT WALK IN WITH ALL CERTIFICATES AND RESUMES

Placement officers are specially requested to intimate the names of interested students in prior for the better arrangements from our side.

Further, as discussed, please find below the skills & competences required for Convergys for their Microsoft process based at Bangalore. As briefed, all the positions are going to be initial 6 months contract on PWS RPO Solution Payroll and may be renewed depending upon the performance and other factors.

a) Skills & Competences required – Please find below the same

b) Compensation – Freshers 15,500 Gross Monthly (13.5 take home)

c) Designation – Technical Support Officer (Trainee).

d) Any chance of continuation of their contract exceeding 6 months – Performance Based.

e) Recruitment & Selection process – Basic Screening - Voice and Accent - Written and Online Test - Operation Round and Offer Generation (Selects).

f) Guest house stay in case of resources not from Bangalore – 7 days Stay in company guest house.

g) Traveling expenses - IIIrd AC ticket cost will be reimbursed.

h) Policies & Benefits – Growth based on performance , moving from off role to on rolls (Convergys) performance based , Applicants will be trained on Windows 8 latest operating system ,

i) Transport - Free transport facility.

CANDIDATE SPECIFICATION

• Any Graduates (BE/B.Tech./MCA/3 years degree or diploma in hardware networking/trouble shooting.

BASIC SKILLS REQUIRED

• Sound knowledge of Computers and Laptops with good communication skills as it will be a voice based technical support,24/7 US Shift (Night /Late Eve & Graveyard Shift).

• Sound knowledge of operating systems – XP, Vista, Windows 7 

• Sound knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem

• Good working knowledge of the Internet

• Advance troubleshooting skills for Atleast one of the following:

Computer Desktop, including Internal Hardware

Computer Laptop, including Internal Hardware

• One of the Operating systems from the following: XP, Vista, Windows 7

JOB DESCRIPTION:

• Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer's query. 

• Deliver Technical Support to Netgear customers over remote troubleshooting and chat support.

• This can be related to any computer/peripherals/networking related issues. 

• They will also be responsible for handling customers' post registration technical queries, providing post-sale customer service.

• Help in achieving SLA's specially AHT and FCR

• Communicate Quality standards and maintain customer satisfaction Index.

• Mentor and train the agents on latest issues

• Should come up with new troubleshooting techniques

PRINCIPAL RESPONSIBILITIES

• Manage end-user customer phone call / chat / Email / Remote

• Demonstrate effective typing and verbal communication sills

• Document Case information

• Utilize the Phone System

• Demonstrate efficient problem solving and troubleshooting skills

• Demonstrate commitment to client/internal/customer satisfaction

• Demonstrate basic technical knowledge

• Sell the product plans of the organization

As we intend to roll over the offer letters there and then itself, we request you to please ensure that all the resources are much conveyed about the skills & competences as required so that they can upgrade the same before we meet them.