Employee Referral - LPO Professionals required for Xerox Litigation Services.

Employee Referral Opportunities                                                                                                            Date: 13th March 2012                                                                                                        ACS, A Xerox Company has following immediate requirement for various positions.    Inviting applications from all interested Employees for various openings as given below
Req #	ACS Job Title	Positions	Qualifications	General Role:
12006076	Client Services Consultant	10	·   Possess Bachelor’s Degree with 2-4 years professional experience. ·   Possess solid working knowledge of E-discovery processes and industry. ·   Possess strong technical grasp of technology tools and platform intricacies. ·   Demonstrate excellent oral and written communication skills. ·   Proven self-direction. ·   Pro-active by nature. ·   Possess project management skills. ·   Capable of multi matter management and multi-tasking. ·   Proven time management skills. ·   Collaborative.. ·   Flexible in work hours and availability.	·   Participate in, and often serve as primary point of contact for, multiple matters; play a visible role participating in client communications on standard processes and reporting. ·   Participate in meetings and on conference calls regarding current projects, updates and projections; lead as directed by Senior Client Services Consultant. ·   Troubleshoot application and data issues and direct to the appropriate XLS contacts for issues outside scope of Client Services. ·   Master technical knowledge of our application and conduct training sessions and provide instruction to users at all levels. ·   Complete standard tasks with limited instruction and supervision. ·   Understand and mitigate risk. ·   Escalate high risk, complex or problematic issues to Manager. ·   Manage complex projects and work requests with consistent accuracy and completeness. ·   Work collaboratively and productively with members of the Operations Team to troubleshoot and resolve client issues. o Enter and manage all projects and work requests without direct supervision. o Follow through on all open work requests, exhibit ownership regardless of who opened it originally; Quality Control all open work requests and troubleshooting Operations output when errors are found. ·   Communicate frequently and consistently with client. ·   Be proactive to avoid the question “what is the status?”
12006079	Client Services Manager	1	Minimum of five (5) or more years' experience in management position(s) with law firms, corporate legal departments and/or electronic discovery service providers. Total work experience of 7-9 years.	The individual in this position:   ·   Is accountable for the progress, performance and quality for all work by Client Service staff; ·   Provides a customer relations role to provide a high degree of client service and support across a wide spectrum of clients; ·   Provides workflow management for Client Service projects by prioritizing work and coordinating workflow; ·   Communicates regularly with clients to assess needs, develop project strategy and report milestones; ·   Serves as a point of contact for internal XLS relations and performance; ·   Follows and enforces department wide protocols and standards; ·   Reports to the Vice President of Client Services and provides leadership to a regional Client Service team. ·   The individual in this position must demonstrate people management skills as well as project management skills.  The job requires experience in all aspects of complex litigation and data management and an understanding of the litigation and discovery process.  The Manager must be able to work independently and effectively with attorneys, clients, vendors, management and peers.  The skill set must include application of technology know-how, problem solving, status reporting, budget creation, strategic plan input and personnel management.   ·   Leadership/Supervisory (70%)   ·   The primary portion of this position is supervising 10-12 subordinate employees.  He/she carries out supervisory responsibilities in accordance with policies and applicable laws.  The responsibilities include interviewing, hiring, and training employees; directing work, appraising performance, rewarding and disciplining performance, addressing complaints and resolving problems. The Manager position will: ·     ·   Lead by example; establish clear expectations; set direction and priorities; ensure that work levels are balanced among all staff; resolve internal staff issues in a timely manner; keep staff informed of all appropriate information; build on effective team; delegate at appropriate level; ·   Facilitate the development of staff by providing opportunities and support; provide timely feedback on work product; regularly coach, evaluate, and recognize staff performance and accomplishments; ·   Adhere to Company standards and protocols; seek opportunities to improve department efficiency and reduce expenses by streamlining or consolidating functional areas.   ·   Client Management (30%)   ·   The Manager position also provides expertise of project management as follows: ·   Oversee all project activities and workflow; prioritize work of Client Service team. ·   Interact with to become familiar with all activities of the team, determine case team special needs, desired outcome, required functionality and special needs. ·   Ensure comprehensive project plans, regulates status reports and post mortem reports; ·   Direct progress of projects, establishes project milestones, and monitor project status regularly; ·   Conduct educational sessions regarding industry updates; ·   Determine needs of the Clients  by meeting with attorneys to determine review and production needs and make recommendations for the appropriate workflow and project schedule needed to most effectively and efficiently meet the team’s goals; ·   Follow Standard Operating Procedures and Protocols;
Please send mail replies to – Swati Gupta – swati.gupta@acs-inc.com
Internal Job Posting Process Who can apply?            Employees who have completed one year in ACS and have above skills for this position can only apply for this position Pl. send your resume along with an approval from your reporting manager to email ID of concerned Recruiter as mentioned above. And upload your application against above mentioned requisition accordingly; Infobank -> HR Self Service -> Staffing Self Service -> Taleo Internal Career Opportunities>   Last date of receiving applications  -   Referral Method • Log in to Info Bank. • Select HR Self Service from the Home Page. • Select Staffing Self Service. • Click Taleo Internal Career Opportunities. • Search for jobs selecting the appropriate criteria • Click once into the Job Title that you would like to refer a friend to • Click once   Please visit NamasteACS for detailed documentation of the referral program & policy document [My ACS >> Human Resources >> Employee Referral  Policy]   Talent Acquisition & Staffing